Terms of Service

Last Updated: November 9, 2026

Welcome to Ginger & Thread Co. These Terms of Service ("Terms") govern your use of our website, www.gingerandthreadco.com, and your purchase of products and custom embroidery services.

Throughout these Terms, "we," "us," and "our" refer to Ginger & Thread Co. By using our website, submitting an order, or purchasing our products or services, you agree to these Terms and any applicable policies referenced below.

Our website is powered by Shopify, which provides our ecommerce platform and related services.

1. Our Products and Services

Ginger & Thread Co. specializes in custom embroidered hats, apparel, accessories, wholesale merchandise, and team orders.

We offer custom embroidery services for individuals, businesses, boutiques, teams, organizations, and events.

All orders are subject to product availability, design feasibility, production capacity, and our acceptance.

We reserve the right to decline orders involving inappropriate content, unauthorized intellectual property, or designs that cannot reasonably be reproduced through embroidery.

2. Order Minimums

Our standard order minimums are:

• Custom Orders: 3 pieces.

• Business & Wholesale: 10 pieces per design.

• Team Orders: Minimums vary depending on the ordering arrangement.

Certain products, embroidery techniques, and specialty requests may have additional minimum requirements.

Any applicable minimums will be communicated during the quoting process.

3. Quotes and Pricing

Custom embroidery pricing is based on factors including product selection, order quantity, embroidery size, stitch count, design complexity, and embroidery placement.

Additional charges may apply for digitizing, specialty embroidery, additional embroidery locations, or other customization requests.

Quotes are based on the specifications provided at the time of the inquiry and may change if the project requirements are modified.

Prices are subject to change before an order is accepted and confirmed.

Applicable taxes and shipping charges will be communicated during checkout or invoicing.

4. Payment Terms

Orders are paid through an invoice or our website checkout.

Full payment is generally required before an order enters production.

Orders exceeding $10,000 may qualify for a split-payment arrangement at our discretion. Any approved payment schedule will be outlined in the invoice or written order agreement.

Regardless of the payment arrangement, the full outstanding balance must be received before shipment.

An order is not considered confirmed until all required payments, design approvals, and order details have been received.

We reserve the right to delay production or shipment when required payments remain outstanding.

5. Artwork, Design Rights, and Copyright

Customers may submit logos, artwork, photographs, and inspiration images when requesting custom embroidery.

By requesting reproduction of a particular logo, design, or artwork, you represent that you own the necessary rights or have obtained appropriate permission for its intended use.

Inspiration images are welcome and may be used to communicate design preferences. Submitting an inspiration image does not automatically authorize its reproduction.

Ginger & Thread Co. reserves the right to decline artwork that may infringe upon another party's intellectual property rights.

You grant us a limited, nonexclusive license to use submitted materials as reasonably necessary to evaluate, quote, prepare, digitize, and fulfill your requested order.

Submitting artwork does not transfer ownership of your original intellectual property to Ginger & Thread Co.

Original artwork and embroidery designs created by Ginger & Thread Co. remain our intellectual property unless otherwise agreed in writing.

6. Digitizing and Embroidery Files

New artwork may require digitizing to convert the design into an embroidery-ready file.

Digitizing fees are nonrefundable once the digitizing process has begun, including if the customer subsequently cancels the order.

Unless otherwise agreed in writing, embroidery production files created or commissioned by Ginger & Thread Co. remain our property and are not included with the purchase of embroidered merchandise.

We retain embroidery files for future reorders when possible. Payment of a digitizing fee does not transfer ownership of the production file.

7. Design Proofs and Approval

Digital proofs are provided for new embroidery designs before production begins. Reorders using previously approved designs do not typically receive a new proof unless modifications are requested.

Customers are responsible for reviewing all proofs and order details, including spelling, artwork, thread colors, placement, and quantities.

Once a design is approved, changes may result in additional charges or production delays.

Digital proofs are representations of the finished design. Slight variations in thread color, texture, and embroidery placement may occur during production.

9. Order Changes and Cancellations

Cancellation requests must be submitted within 24 hours of placing an order.

Orders cannot be canceled after the initial 24-hour period.

Digitizing fees are nonrefundable once digitizing has begun, including when cancellation is requested within the 24-hour window.

Cancellation requests received within 24 hours are eligible for a refund of amounts paid, less any applicable nonrefundable digitizing fees.

After the cancellation window closes, orders are considered final and payments are nonrefundable for customer-requested cancellations, except where otherwise required by law.

Changes to an order after confirmation are subject to approval and may result in additional charges or production delays.

These cancellation restrictions do not limit customers' rights or remedies for defective, incorrect, or undelivered merchandise under applicable law.

10. Custom Products, Returns, and Order Issues

Custom embroidered and personalized merchandise is generally not eligible for return or exchange due to changes of mind, incorrect customer-provided information, or preferences that differ from approved order specifications.

This does not limit any rights customers may have under applicable law.

If an item arrives damaged, defective, or materially different from the approved order, please contact us at hello@gingerandthreadco.com with your order details and photographs.

We will review the issue and determine an appropriate resolution, which may include repair, replacement, refund, or another remedy as required by applicable law.

Additional details are available in our separately published Refund & Return Policy.

11. Shipping and Delivery

We ship orders throughout the United States.

Shipping costs, methods, and estimated delivery timelines may vary depending on the destination, order size, and selected products.

Customers are responsible for providing accurate and complete shipping information.

Delivery estimates are not guarantees unless expressly agreed in writing.

If an order is delayed, lost, or damaged during shipping, please contact us so we can review the situation and assist with the next steps.

Our Shipping Policy provides additional information about fulfillment and delivery.

12. Business and Wholesale Orders

Business and wholesale orders are subject to the minimum quantities and pricing outlined in the applicable quote or invoice.

Product colors and select styles may be combined within an order when the embroidery design remains consistent and the products are suitable for the requested customization.

Availability and permitted combinations will be confirmed during quoting.

Wholesale customers are responsible for complying with applicable laws and requirements relating to the resale of merchandise.

Reorders are subject to current pricing, product availability, and applicable order minimums.

13. Team Orders and Team Shop Presales

We offer bulk team orders and team shop presales.

Bulk Team Orders: One coordinated order is invoiced to a designated contact person and shipped together to an agreed delivery address. Any applicable volume discount will be confirmed in the quote.

Team Shop Presales: Families and supporters may place individual orders through a designated ordering link during an established ordering period.

Team shop presales may have additional terms regarding ordering deadlines, production schedules, payment, and fulfillment.

Any applicable team-specific requirements will be communicated before orders are accepted.

14. Customer-Provided Products

Customers must receive our approval before supplying outside hats, apparel, or other items for embroidery.

We reserve the right to decline customer-provided products that are unsuitable for embroidery.

Embroidery involves mechanical processes that may carry a risk of damage, particularly with unfamiliar materials or product construction.

Any special terms concerning customer-provided merchandise, including responsibility for potential damage, must be agreed upon before production.

15. Website Accuracy and Availability

We make reasonable efforts to ensure that product descriptions, images, pricing, and other information on our website are accurate.

However, occasional errors or omissions may occur.

We reserve the right to correct inaccurate information and modify product offerings, subject to applicable law and any confirmed order agreements.

Product colors may appear differently depending on screen settings, lighting, fabric characteristics, and thread availability.

16. Acceptable Website Use

You agree not to use our website or services for unlawful purposes, including copyright or trademark infringement, fraud, harassment, unauthorized access, or distribution of malicious software.

You may not reproduce, distribute, or commercially exploit our website content, photographs, original artwork, or branding without appropriate permission.

We may restrict access to our services when reasonably necessary to address violations of these Terms or applicable law.

17. Third-Party Services

Our website uses Shopify and may link to or integrate with third-party services, including payment processors, shipping providers, and social media platforms.

Third-party services may be subject to their own terms and privacy policies.

We are not responsible for the independent practices of third-party websites that we do not operate or control, except as otherwise required by law.

18. Privacy

Your use of our website and submission of personal information are also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, share, and protect personal information.

19. Disclaimer and Limitation of Liability

To the extent permitted by applicable law, our website and its informational content are provided without warranties beyond those expressly stated in these Terms or otherwise required by law.

We do not guarantee uninterrupted website access or that all technical errors will be prevented.

To the extent permitted by applicable law, Ginger & Thread Co. is not responsible for indirect, incidental, or consequential losses arising from use of the website or our services.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or restricted, or reduces any nonwaivable consumer rights.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify Ginger & Thread Co. against third-party claims, damages, and reasonable costs arising from your unauthorized use of intellectual property submitted for reproduction, your unlawful conduct, or your material breach of these Terms.

This provision does not apply to losses caused by our own unlawful conduct or to the extent prohibited by applicable law.

21. Governing Law

These Terms are governed by the laws of the State of Washington, United States, without regard to conflict-of-law principles, except where mandatory laws of another jurisdiction apply.

Nothing in this section limits rights or protections that cannot lawfully be waived.

22. Changes to These Terms

We may update these Terms to reflect changes in our services, business practices, or applicable legal requirements.

Updated Terms will be posted on this page with a revised effective date.

Changes will not retroactively alter the terms of an accepted order unless agreed upon by the parties or otherwise permitted by law.

23. Contact Information

For questions regarding these Terms of Service, please contact:

Ginger & Thread Co.

Email: hello@gingerandthreadco.com

Website: www.gingerandthreadco.com

5624 53rd St W

University Place, WA 98467

United States