Three white snapback caps with light blue visors and red puff embroidered 'State' lettering are arranged on a draped light fabric surface. A hand is touching the front cap.

Everything You Need to Know

Everything you need to know about ordering custom embroidery from Ginger & Thread Co.

Getting Started

How do I place a custom embroidery order?

Choose the order form that fits your project: Custom Orders, Business & Wholesale, or Team Orders. Share your ideas, quantity, and any artwork you have. We'll take it from there.

What is your minimum order quantity?

Custom Orders: 3 pieces

Business & Wholesale: 10 pieces per design

Team Orders: Minimums vary by project and ordering method.

Do I need to have a design ready?

Not at all. Whether you have a finished logo or a few inspiration photos, we'll help you figure out what works best.

What products can you embroider?

We specialize in custom embroidered hats, sweatshirts, beanies, totes, bandanas and accessories. Available styles and colors vary by product.

Do you make custom embroidered hats for bachelorette parties?

Absolutely! We create custom embroidered hats and accessories for bachelorette weekends, bridal parties, and girls' trips. Whether you have a theme in mind or need help coming up with something, we'd love to help make it happen. Custom orders start at just 3 pieces.

Designs & Pricing

Can you embroider my logo or custom design?

Absolutely! We work with original artwork, business logos, and custom designs. Some artwork may need to be simplified to stitch cleanly. You must own the artwork or have permission to reproduce it.

Will I get to approve my design before production?

Yes! We'll send a digital proof for your approval before production begins. This is your chance to review the design, placement, and details before we start stitching.

Can you recreate a design I found online?

You're welcome to share inspiration, but we can't reproduce someone else's artwork without permission. We can help you explore an original design with a similar feel.

Can I mix colors and styles in one order?

Usually, yes! As long as the embroidery design stays the same and your order meets our minimum quantity, you can mix product colors and thread colors. We'll confirm the available options when preparing your quote.

Do you offer bulk discounts?

Yes! We offer volume pricing on custom embroidery orders. Pricing depends on the quantity, products, and design, with better per-piece pricing available on larger orders. We'll include any applicable discounts in your quote.

Do you offer 3D puff embroidery?

Yes! We consider it our specialty. Puff embroidery is available on select hats and works best with bold lettering and simple designs.

Can I reorder a previous design?

Absolutely! We keep embroidery files on hand for future orders, making reordering easy. Reorders are subject to current pricing, minimums, and product availability.

How much does custom embroidery cost?

Pricing depends on the product, quantity, design complexity, and embroidery technique. We'll put together a quote based on your project.

Can you help me choose the right products?

Of course! We work with a wide range of hats, apparel, and accessories. Tell us what you have in mind, and we'll help you narrow down the options based on your design, budget, and intended use.

Is there a digitizing or setup fee?

Some designs require a one-time digitizing fee to convert your artwork into an embroidery-ready file. Any applicable fees will be included in your quote. 

How does payment work?

Once your order details are finalized, we'll send you an invoice. Payment is due in full before production begins. Orders over $10,000 may qualify for split payments, with the remaining balance due before shipment.

Production & Shipping

How long does custom embroidery take?

Our typical production time is approximately 4 weeks, depending on the order and our current schedule. Shipping time is additional.

Do you offer rush orders?

When our schedule allows! Let us know your deadline when submitting your inquiry, and we'll see what we can do.

How does shipping work?

We ship nationwide from our studio in the Tacoma, Washington area. Shipping costs are calculated based on your order and included in your quote. Once your order ships, we'll send you tracking information.

Where are you located?

We're based in the Tacoma, Washington area and ship custom embroidered merchandise throughout the United States.

What is your return policy?

Because each order is custom-made, we don't accept returns or exchanges for changes of mind. If something arrives damaged, defective, or different from your approved order, please contact us so we can make it right.

Wholesale & Team Orders

How do team orders work?

We offer two ways to order custom embroidered team merchandise:

Bulk Team Orders: One coordinated order with a single invoice sent to your team's main contact. All items are produced and shipped together.

Team Shop Presales: Families and supporters order individually through a shareable team link during a designated ordering period. No collecting payments or coordinating individual orders!

Will you be able to match my team colors?

Absolutely! We have hundreds of thread colors in our studio and access to thousands more. We'll help you find the closest match to your team colors and send thread options for your approval before production begins.

Do you offer wholesale embroidery for boutiques and businesses?

Yes! We create custom embroidered hats, apparel, and accessories for boutiques, businesses, and organizations. Volume pricing is available on qualifying orders.