Privacy Policy

Last Updated: November 9, 2026

Ginger & Thread Co. ("we," "us," or "our") respects your privacy and is committed to being transparent about how we collect, use, and protect your personal information.

This Privacy Policy explains how we handle personal information when you visit www.gingerandthreadco.com, submit an inquiry, request custom embroidery, place an order, subscribe to our emails, or otherwise communicate with us.

1. Information We Collect

The information we collect depends on how you interact with our website and services.

Information you provide directly

We may collect:

• Your name, email address, phone number, and business or organization name.

• Billing and shipping addresses.

• Order details, product preferences, quantities, and customization requests.

• Logos, artwork, inspiration images, and other files submitted through our inquiry forms.

• Messages and information you share when contacting us.

• Your email address and subscription preferences when you sign up for marketing communications.

Order and payment information

When you place an order through our website or pay an invoice, we collect the information necessary to process and fulfill your purchase.

Payments are processed through Shopify or the applicable payment provider. Payment providers may collect payment card details and other information needed to complete your transaction. We receive payment confirmations and related transaction information.

Information collected automatically

When you visit our website, Shopify and related technologies may automatically collect information such as:

• IP address and approximate location.

• Browser type, device information, and operating system.

• Pages visited and interactions with our website.

• Referral sources and website usage information.

• Cookies and similar technical identifiers.

We use Shopify Analytics to understand website performance and improve our services.

2. How We Use Your Information

We use personal information to:

• Respond to questions and custom embroidery inquiries.

• Prepare quotes, invoices, and order confirmations.

• Review artwork and prepare embroidery designs.

• Process payments and fulfill orders.

• Coordinate shipping and delivery.

• Communicate about production, order updates, and customer service.

• Send newsletters, product announcements, and promotional emails when you have subscribed or when otherwise permitted by law.

• Analyze website performance and improve the customer experience.

• Maintain business records, prevent fraud, and comply with legal obligations.

We use uploaded artwork and project information to evaluate, prepare, and fulfill the services you request.

3. Email Marketing

If you subscribe to our email list, we may send updates about new designs, custom embroidery services, wholesale offerings, and other Ginger & Thread Co. news.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in those messages or by contacting hello@gingerandthreadco.com.

Unsubscribing from marketing emails will not prevent us from sending necessary communications about your orders, invoices, or customer service inquiries.

4. Cookies and Website Analytics

Our website uses cookies and similar technologies to support essential website functions, improve performance, and understand how visitors interact with our site.

We use Shopify Analytics for website reporting and performance measurement.

Depending on your location and our website settings, you may be able to manage certain cookie preferences through the privacy controls available on our website.

You may also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

For additional information about Shopify's use of cookies, visit Shopify's Cookie Policy.

5. How We Share Information

We may share personal information with service providers when reasonably necessary to operate our business, including:

• Shopify: Website hosting, ecommerce functionality, order management, and analytics.

• Payment providers: Secure payment and invoice processing.

• Shipping and fulfillment providers: Order delivery and related services.

• Email service providers: Delivery and management of subscribed marketing communications.

• Technology and support providers: Website forms, file storage, technical support, and related business services, where applicable.

We may also disclose information when required by law, to protect our legal rights, to prevent fraud, or in connection with a business transfer.

Our service providers may process information under their own privacy policies and contractual obligations.

For more information about Shopify's handling of consumer information, please review the Shopify Consumer Privacy Policy.

6. Custom Artwork and Uploaded Files

Customers may submit logos, artwork, photographs, and other design references when requesting custom embroidery.

We use these materials to evaluate project requirements, prepare quotes, develop embroidery files, and fulfill approved orders.

Inspiration images may be submitted to communicate design preferences. Customers are responsible for ensuring they have the necessary rights or permissions for any artwork they request us to reproduce.

Uploaded materials may be retained as reasonably necessary for project management, future reorders, business records, or legal obligations.

Please avoid uploading sensitive personal information that is not necessary for your project.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including providing services, maintaining order records, responding to inquiries, meeting legal and accounting requirements, and resolving disputes.

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer needed, we take reasonable steps to delete or otherwise appropriately dispose of it, subject to applicable legal obligations and technical limitations.

8. Data Security

We take reasonable measures to protect personal information from unauthorized access, misuse, alteration, or disclosure.

Our website operates through Shopify, which provides ecommerce infrastructure and security features.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on where you live and which privacy laws apply, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we maintain about you.

• Request correction of inaccurate information.

• Request deletion of personal information, subject to applicable exceptions.

• Request information about certain uses or disclosures of your personal information.

• Opt out of certain processing activities where applicable.

• Withdraw consent where processing is based on consent.

• Appeal a privacy-related decision where required by law.

To submit a privacy request, contact hello@gingerandthreadco.com.

We may need to verify your identity before fulfilling a request. We will respond within the timeframes required by applicable law.

We will not unlawfully discriminate against you for exercising your privacy rights.

10. Children's Privacy

Our website and services are intended for adults making purchasing decisions or submitting business and custom-order inquiries.

We do not knowingly collect personal information directly from children through our website.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review the situation and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms and external services.

We are not responsible for the privacy practices of websites that we do not control. We encourage you to review their privacy policies before providing personal information.

12. International Data Processing

Shopify and other service providers may process or store personal information in locations outside your state or country.

When applicable, information may be transferred and processed in accordance with relevant privacy laws and the safeguards maintained by our service providers.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, service providers, or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date. We will provide additional notice when required by applicable law.

14. Contact Information

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

Ginger & Thread Co.

Email: hello@gingerandthreadco.com

Website: www.gingerandthreadco.com

Mailing Address:

5624 53rd St W

University Place, WA 98467

United States