Frequently Asked Questions

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    What products do you embroider on?

    I embroider on hats, sweatshirts, beanies, kidswear, aprons, and more. I focus on premium-quality blanks that feel boutique — never basic merch.

    Do you only sell to other businesses?

    Not at all! I create custom embroidered pieces for everyone — from small businesses and boutiques to weddings, birthdays, and bridal parties. If it’s an event worth remembering, I’ll help you make something your guests will actually keep.

    Do you still take non-wholesale orders?

    Yes! Ginger and Thread is still on Etsy, and we don’t plan on going anywhere. While this website is designed for wholesale and bulk orders, Etsy is where I connect with everyday shoppers who just want a single, special piece.

    Do you have minimum order quantities?

    Yes, but I keep it small-business friendly — just 12 pieces per design. It’s enough to make an impact without over-ordering.

    Can I order samples before placing a bulk order?

    Absolutely! You can order a single item first. Most clients love the digital mockups I provide, but a physical sample is always an option if you’d like to see the final product in person.

    Do you offer wholesale or bulk pricing?

    Yes! I specialise in wholesale and bulk embroidery. Pricing depends on your order size, stitch count, and design details. Reach out for a custom quote.

    Can I use my own logo or artwork?

    Definitely. You can upload your logo or send your artwork, and I’ll digitise it for embroidery. If you’re not sure about file types or sizing, I’ll guide you through the process.

    Can you help me create a design from scratch?

    Yes — if you don’t have artwork yet, I can help you design something simple and embroidery-friendly.

    Do you keep my design on file for future orders?

    Yes! Once your design is digitised, it’s stored for easy reorders in the future — no extra setup fees next time.

    How long do custom orders take?

    Production usually takes 7–14 business days after final design approval, depending on order size and complexity. I’ll always confirm timelines before we start.

    Can I request a rush order?

    If you’re on a tight deadline, let me know! I can often accommodate rush orders depending on my current schedule (a small fee may apply).

    Where are you located?

    I’m based in the greater Tacoma, WA area (Pacific Northwest).

    Do you ship internationally?

    Currently, I ship across the U.S. only, but international shipping is coming soon!

    How much does shipping cost?

    Shipping costs are calculated at checkout based on your order size and location. Local pickup may also be available for Tacoma-area customers.

    How will I know when my order ships?

    You’ll receive a tracking email as soon as your order is on its way.

    Can I return or exchange custom items?

    Because each piece is custom-made, I can’t accept returns or exchanges unless there’s a manufacturing defect or error on my end.

    What if there’s an issue with my order?

    If something doesn’t look right, please email me within 5 days of delivery with photos, and I’ll make it right.

    How should I wash my embroidered items?

    • Turn garments inside out before washing.
    • Wash cold and tumble dry low (or air dry).
    • Avoid ironing directly over embroidery.

    Taking care of your pieces this way keeps the stitching crisp and colors vibrant for years.